Return & Refund Policy
At Emulation Global, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
The item is unused, undamaged, and in its original condition
The product is returned with original packaging, accessories, and invoice
The item is not listed under non-returnable categories
Cables, adapters, and electronics must not show signs of physical damage, misuse, or tampering
2. Non-Returnable Items
The following items cannot be returned:
Products that are used, damaged, or missing parts not due to our error
Clearance or final sale items
Personal use items (if applicable for hygiene reasons)
3. Return Process
To initiate a return:
Contact us at info@emulationglobal.com with your order number
Provide clear images/videos (if the item is defective or damaged)
Our team will review and approve your request within 2–3 business days
Once approved, return instructions will be shared.
4. Refunds
After receiving and inspecting the returned item:
Refunds will be processed within 5–7 business days
The amount will be credited to your original payment method
Shipping charges are non-refundable (unless the return is due to our error)
5. Damaged or Defective Items
If you receive a defective or damaged product:
Report it within 48 hours of delivery
Provide photo/video proof
We will offer a replacement or full refund at no extra cost
6. Order Cancellation
Orders can be cancelled before dispatch
Once shipped, cancellation is not possible, but you may request a return after delivery
7. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
8. Contact Us
For any questions or support, contact us:
Email: info@emulationglobal.com
WhatsApp: +971-567238008